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International Financial Consulting Ltd.

 ATI Customer Survey

International Financial Consulting Ltd. has been engaged by the African Trade Insurance Agency (ATI) to determine ATI’s impact on trade and investment into and within Africa since its establishment.

This survey is designed to obtain the views of participating customers of ATI's impact on their business.

Instructions for Completion:
The survey should take approximately 10 minutes to complete. Please respond here or print out the PDF version available here and fax (+1 613-742-7099) by July 23, 2010. If you have any problems or questions, please contact Diana Smallridge by phone at +1 613-742-7829, ext 21 or by email at DSmallridge@i-financialconsulting.com.

All individual responses will be treated with confidentiality and anonymity is assured.

 Demographics

1.
Industry
Banking
Insurance/Coinsurance/Reinsurance
Agro-Processor
Manufacturer
Infrastructure Development
Telecommunications & ICT
Other:

2.
Date of Establishment

3.
Country of head office

4.
Annual Turnover from 2006 to 2009 (Optional)
2006:
2007:
2008:
2009:

5.
Export Turnover from 2006 to 2009 (Optional)
2006:
2007:
2008:
2009:

6.
Top 5 Export Markets
1.
2.
3.
4.
5.

7.
Number of locally engaged (Africa) staff from 2006 to 2009
2006:
2007:
2008:
2009:

 Relationship with ATI

8.
How long have you used ATI?

9.
Which of ATI's Products do you utilize?
(Select all that apply.)
CRI WTO
CRI Specific Buyers
PRI

 For Credit Risk Insurance Policy Holders
 If you are not a credit risk insurance policy holder, please skip to question 15

10.
What are your typical terms of trade?
Open Account
Bank Collection (DA/DP)
Letter of Credit
Cash on Delivery
Cash in Advance
Other:

11. What are your reasons for using ATI? (1 is strongly disagree, 5 is strongly agree)

 
1
2
3
4
5
Access to more bank financing.
My bank required it.
Approval of/Comfort with my buyers.
Greater certainty of cash flow.
Letters of credit too expensive or uncompetitive so prefer to sell on open account terms.
Price.
Only reliable insurer on African market/covering African trade risks.
Quality of coverage.
Rating.

12. Benefits of using ATI for credit risk insurance customers (1 is strongly disagree, 5 is strongly agree)

 
1
2
3
4
5
Because of ATI, my business has grown.
Because of ATI, I understand better the risks of exporting.
Because of ATI, I have been able to sell to new customers.
Because of ATI, I have expanded into new markets.
Because of ATI, I have been able to offer more competitive terms to customers.
Because of ATI, my bank has extended my line of credit.
Because of ATI, my bank has extended my credit line.
Because of ATI, my business has been able to increase its number of staff.
Because of ATI, I have been able to hire staff with greater expertise.
Because of ATI, I have managed to avoid losses from delinquent buyers.
Because of ATI, I have more awareness of environmental and social issues.

13.
By what percentage do you believe your business has grown in the last five years due to utilization of ATI's products?

14.
Because of ATI, your business has been able to increase its number of staff by what percent?

 For Political Risk Insurance Policy Holders
 If you are not a political risk insurance policy holder, please skip to question 19

15. Benefits to ATI political risk insurance customers (1 is strongly disagree, 5 is strongly agree)

 
1
2
3
4
5
Without ATI political risk insurance, I would not have participated in the project tender.
Without ATI political risk insurance, I believe my competitors would not have participated either.

16.
Specific country coverage of political risk insurance policy (Top 5)
1.
2.
3.
4.
5.

17.
Because of the project, the number local staff grew by an average of
<10
10<25
25<100
>100

18.
Without ATI political risk insurance, I would have submitted a different price in the tender because of the increased risk profile
Less than 5%
5%>10%
10%>25%
More than 25%

 General

19. Rate ATI's performance (1 being very poor and 5 being excellent).

 
1
2
3
4
5
Speed of underwriting process.
Professionalism of staff.
Quality of insurance contract.
Flexibility of accepting amendments/extensions.
Quality/integrity of claims handling process.


20.
Do you have any comments or suggestions?

Contact Information (Optional)

First Name
Last Name
Title
Company
City
Phone
Email

Does International Financial Consulting Ltd have permission to contact you should they have further questions?
Yes
No